Available for opportunities

Michelle
Auman

Assistant Manager  ·  Office Administrator

Detail-oriented and hardworking professional with 8+ years across hospitality, office administration, and virtual operations in Malaysia, UK & Philippines.

Michelle Auman
8+
Years of Experience
Open
To Opportunities
Scroll
Restaurant Management Office Administration Project Coordination Customer Excellence Team Leadership Virtual Assistance Events Management F&B Operations Restaurant Management Office Administration Project Coordination Customer Excellence Team Leadership Virtual Assistance Events Management F&B Operations

Who I Am

Driven by
excellence,
defined by service

A results-driven professional with a rich background spanning restaurant management, office administration, and virtual assistance across three countries. I bring operational precision with a human-first approach.

Fluent in English and Filipino, I thrive in multicultural environments — managing teams, coordinating complex projects, or building meaningful client relationships with warmth and strategy.

8+
Years Active
4
Roles Held
3
Countries
Michelle Auman
Assistant Manager
Philippines · Malaysia · UK
Seeking
Food Service
International
Core Competencies

Skills & Expertise

🗂️
Office Administration
📋
Document & Report Prep
🎯
Project Coordination
📅
Scheduling & Calendar
💬
Client Communication
📦
Inventory & Records
⚙️
Operations Support
🌟
Customer Service
🍽️
F&B Management
👥
Team Leadership
📱
Social Media Mgmt
🤝
Lead Generation
Work History

Professional Experience

2024 – Present

Virtual Assistant

Mobius Associates · United Kingdom (Remote)

  • Manage social media accounts and daily operations remotely
  • Support the founder with admin and project-related tasks
  • Assist in client acquisition, communication & lead generation
2023 – 2025

Restaurant Assistant Manager

Eleven Foods Sdn BHD – Ora Dining · Malaysia

  • Managed daily restaurant operations and team performance
  • Delivered high-level customer service, resolved guest concerns
  • Oversaw inventory and supported marketing campaigns
  • Trained and mentored new staff to uphold service standards
2019 – 2023

Office Admin & Production Planner

SKB Shutters Corporation · Malaysia

  • Coordinated multiple projects from start to finish
  • Monitored timelines for smooth and timely execution
  • Managed material inventory and compiled progress reports
  • Coordinated subcontractor deliveries with project schedules
2018 – 2019

Customer Service Sales Force

PLDT Telecom · Philippines

  • Handled customer inquiries and provided service solutions
  • Outbound comms: introduced products, services & promotions
  • Resolved client concerns focused on satisfaction & retention
Featured Work

Projects & Highlights

MENU TABLE SERVICE Ora Dining
F&B Management

Ora Dining — Restaurant Operations

Led full restaurant operations at a premium Malaysian dining establishment. Managed a team of 15+, implemented service SOPs, and drove consistent 5-star guest experiences.

PROJECT PLAN SCHEDULE REPORT SKB Shutters
Project Management

SKB Shutters — Production Planning

Coordinated multi-phase manufacturing projects from initiation to delivery. Built scheduling systems, managed subcontractor logistics, and maintained 100% inventory accuracy.

PH MY UK Mobius Associates
Virtual Assistance

Mobius Associates — Remote Operations

Managed distributed operations for a UK-based firm. Built a lead generation pipeline, managed social presence, and streamlined founder workflows across time zones.

CEREMONY Events Management
Events Management

Event Planning — Diploma Practicum

Planned and executed corporate and social events as part of advanced diploma training. Managed vendor relations, budgeting, logistics and on-site coordination for weddings and conferences.

Academic Background

Education & Training

01
2012 – 2016

Bachelor of Science in Hotel & Restaurant Management

University of Cebu

Studied hospitality operations, food & beverage management, and guest service excellence. Completed internship at a four-star hotel applying front-office and restaurant management skills in real-world settings.

02
2017

Diploma in Events Management Services

International Skill Republic Academy

Hands-on training in planning, organizing, and executing events. Developed expertise in logistics coordination, vendor relations, budgeting, and client communication across weddings, conferences, and corporate events.

Let's Connect

Let's
work
together

✉️
📍
Location

Kuala Lumpur, 50000, Malaysia.